Last Updated 12/12/2025
Higbee & Associates (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our SMS/text messaging program. This Privacy Policy explains how we collect, use, and protect information related to our SMS communications.
This Privacy Policy applies solely to information collected through our SMS/text messaging program. It supplements our general website Privacy Policy and applies only to SMS communications.
Your participation in our SMS program is also governed by our SMS/Text Messaging Terms of Service, which can be found here:
https://www.higbeeassociates.com/sms-text-messaging-terms-of-service/
When you opt in to receive SMS messages from us, we may collect the following information:
Your mobile phone number
Opt-in and opt-out consent records
Message interaction data (e.g., delivery confirmations, STOP or HELP requests)
Date, time, and source of opt-in
Your phone number is provided voluntarily for messaging purposes.
We use the information collected through our SMS program to:
Send appointment reminders, case updates, and account-related messages
Respond to your inquiries and support requests
Process opt-out and HELP requests
Maintain compliance with legal and regulatory requirements
Improve the reliability and effectiveness of our messaging program
We do not use your phone number for unrelated purposes.
If you need assistance with our SMS program, you may reply HELP to any message to receive help information.
You may also contact us directly at:
Phone: 714-617-8300
Email: [email protected]
Website: https://www.higbeeassociates.com
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
Once you opt out, you will receive a confirmation message. Opt-out requests may take up to ten (10) business days to process. After processing is complete, you will no longer receive SMS messages unless you opt in again.
We do not sell, rent, or trade your mobile phone number.
Your phone number may be shared only with our SMS service provider(s) and related vendors solely for the purpose of delivering text messages and maintaining compliance.
Your phone number will not be shared with third parties for their marketing or promotional purposes.
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be 100% secure.
Message delivery depends on carrier availability and network conditions. We are not responsible for delayed, undelivered, or misdirected messages due to carrier or technical issues.
We may update this SMS/Text Messaging Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued participation in the SMS program constitutes acceptance of the updated policy.
If you have questions about this SMS/Text Messaging Privacy Policy or our privacy practices, please contact:
Higbee & Associates
Phone: 714-617-8300
Email: [email protected]
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